App guides
Why MileTracker isn't detecting my trips (and how to fix it)
Troubleshooting guide for trip detection issues in MileTracker — permissions, background refresh, low power mode, and Apple's location settings.
By MileTracker · April 15, 2026 · 7 min read
If MileTracker isn't catching your trips, it's almost always one of four iOS settings. Here's how to fix each one.
1. Location permission must be 'Always'
Open Settings → Privacy & Security → Location Services → MileTracker → Always. iOS will not wake the app for trip detection if it is set to 'While Using'.
2. Precise Location must be on
In the same screen, make sure Precise Location is turned on. Approximate location is not accurate enough to log a usable trip.
3. Background App Refresh must be on
Settings → General → Background App Refresh → MileTracker → On.
4. Low Power Mode pauses background work
If your iPhone is in Low Power Mode, iOS suspends background location updates. Charge your phone or disable Low Power Mode.
Still not working?
Email info@jhobbie.com with your iPhone model, iOS version, and a screenshot of Settings → Privacy & Security → Location Services → MileTracker. We'll help you get it working.
MileTracker detects every drive in the background, lets you classify business or personal in one tap, and exports an IRS-ready PDF and CSV at tax time. Download MileTracker free on the App Store.