Help Center
Support
Need a hand? We're a small team and we read every message ourselves. Email us and we'll get back to you within one business day.
Best way to reach us
Email info@jhobbie.com
Tell us your iPhone model, iOS version, and what you were doing when the issue happened. Screenshots help. We respond within one business day, Monday–Friday.
Email supportCommon questions
Trip detection isn't working
Make sure MileTracker has “Always” location permission and that Background App Refresh is enabled in iOS Settings. Open Settings → Privacy & Security → Location Services → MileTracker → Always.
I can't export an IRS PDF
IRS-ready PDF exports are part of MileTracker Pro. Open Settings → Pro in the app to start your subscription. If you already subscribed and don't see the export, tap Restore Purchases.
My trips didn't sync to a new device
Sign in with the same Apple ID you used originally. Trips are stored locally first, then synced to our cloud — once you sign in, they will download automatically. Make sure you're online and give the sync a minute or two.
I want to delete my account
Email info@jhobbie.com from the email tied to your Apple ID and we'll permanently delete your account and all associated trip data.
I was charged and want a refund
MileTracker Pro is sold through Apple. Refunds are handled by Apple at reportaproblem.apple.com. Email us if you need help with the request.
Something else?
Email us at info@jhobbie.com with as much detail as you can — your iPhone model, iOS version, and what you were trying to do. We respond within one business day.
MileTracker is built and supported by a small independent team. If you don't hear back within one business day, your message may have hit a spam filter — please email info@jhobbie.com again from a different address, or include the word “urgent” in the subject line.